Privacy Policy
Information We Collect
At Kiddies Clove, we collect information you provide directly to us, including your name, email address, phone number, shipping address, and payment information when you create an account, place an order, or contact us. We also automatically collect certain information about your device when you visit our website, such as your IP address, browser type, operating system, referring URLs, and pages visited. This information is collected through cookies, web beacons, and similar tracking technologies to enhance your browsing experience and improve our services. We do not intentionally collect information from children under 13 years old; parents and guardians are responsible for any information provided on behalf of children.
How We Use Your Information
We use the information we collect to process your orders, deliver products, process payments, send order confirmations and shipping updates, and communicate with you about your account. We use your contact information to respond to inquiries, provide customer support, and send promotional emails about new products, sales, and special offers (you can opt out at any time). We analyze usage data to understand how customers interact with our website, identify trends, and improve our services and user experience. We may use your information to comply with legal obligations, enforce our Terms and Conditions, and protect the rights and safety of Kiddies Clove, our customers, and the public.
Data Protection & Security
Kiddies Clove takes data security seriously and implements industry-standard security measures to protect your personal information. All payment transactions are processed through secure, encrypted gateways (SSL/TLS encryption). We never store complete credit card details on our servers. Your account password is encrypted and not accessible to our staff. Access to your personal information is restricted to authorized employees who need it to perform their job functions. However, no security system is impenetrable, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and notifying us immediately of any unauthorized access.
Information Sharing & Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers (payment processors, shipping partners, email service providers) who assist us in operating our website and conducting our business, under strict confidentiality agreements. We may disclose your information if required by law, court order, government request, or to protect our legal rights. In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, and we will provide notice of any such change and any choices you may have regarding your information.
Cookies & Tracking Technologies
Our website uses cookies to enhance your browsing experience, remember your preferences, and track your activity. Cookies are small text files stored on your device that help us recognize you and personalize your experience. You can control cookie settings through your browser preferences, though disabling cookies may limit website functionality. We use analytics tools (such as Google Analytics) to collect information about how you use our website, including the pages you visit and your interactions. These tools may use cookies and similar technologies to track your behavior across websites. Third-party advertisers may also use cookies to display targeted advertisements based on your browsing history.
Your Rights & Choices
You have the right to access, update, or delete your personal information at any time by logging into your account or contacting us. You can opt out of receiving promotional emails by clicking the unsubscribe link in our emails or adjusting your preferences in your account settings. You have the right to request a copy of all personal information we hold about you. Depending on your location, you may have additional rights under data protection laws, including the right to restrict processing, data portability, and the right to object to certain uses of your information. To exercise any of these rights, please contact our customer service team with your request.
Retention of Information
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Order information is retained for at least three years to comply with tax and legal obligations. Account information is retained as long as your account is active or for the period necessary to provide our services. You can request deletion of your account and associated personal information at any time, subject to legal retention requirements. We will securely delete or anonymize information that is no longer needed for business or legal purposes.
Third-Party Links & Services
Our website may contain links to third-party websites and services that are not operated by Kiddies Clove. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party services before providing your personal information. This Privacy Policy applies only to information collected through the Kiddies Clove website and services. When you click on external links or use third-party services, you are subject to their respective privacy policies and terms of service.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our website and services following the posting of changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy regularly to stay informed about how we protect your information.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at email@gmail.com. You can also reach us by mail at ****** ***** ****** * ******* ****** or by phone at +234 7035 201 234. We are committed to working with you to resolve any privacy concerns and will respond to all inquiries within a reasonable timeframe. If you believe your privacy rights have been violated, you may file a complaint with your local data protection authority.