FREQUENTLY ASKED QUESTIONS
Shopping Information
At Kiddies Clove, we offer a wide range of stylish and comfortable clothing for children of all ages. Our collection includes outfits for babies, toddlers, and children up to 12 years old. We stock both boys and girls clothing in various sizes to ensure the perfect fit for your little ones. Whether you're looking for everyday wear, special occasion outfits, or seasonal clothing, we have something for every child.
We provide detailed size charts for all our products to help you find the perfect fit. Each product page includes measurements for chest, waist, length, and age recommendations. We recommend measuring your child and comparing with our size guide. If you're between sizes, we suggest ordering the larger size for growing room. Our customer service team is always available to help with sizing questions.
Absolutely! At Kiddies Clove, we prioritize quality and comfort. All our clothing is made from soft, breathable, and durable fabrics that are gentle on children's sensitive skin. We carefully select materials that are easy to wash and maintain, ensuring they last through active play and frequent washing. Safety is our priority, so all materials meet international safety standards for children's clothing.
Shipping & Returns
Shipping costs vary depending on your location and order size. You'll see the exact shipping cost at checkout before completing your purchase. We offer delivery to multiple cities and towns. Standard delivery typically takes 2-5 business days within major cities, while delivery to other areas may take 5-7 business days. We also offer express delivery options for faster shipping. You'll receive tracking information once your order is dispatched.
At Kiddies Clove, customer satisfaction is our priority. We accept returns within 7 days of delivery for unworn, unwashed items with original tags attached. The items must be in their original condition and packaging. To initiate a return, contact our customer service team with your order number and reason for return. Please note that certain items like undergarments and sale items may not be eligible for return due to hygiene and policy reasons.
We take great care in packaging and quality checking all orders before dispatch. However, if you receive a damaged or incorrect item, please contact us immediately with photos of the item and packaging. We'll arrange for a replacement or full refund at no additional cost to you. In such cases, we'll provide a prepaid return label and expedite the replacement shipment. Your satisfaction is important to us, and we'll resolve the issue promptly.
Payment & Security
Kiddies Clove accepts multiple payment methods for your convenience. We accept all major credit and debit cards including Visa, Mastercard, and Verve. We also support mobile money payments and bank transfers. All payments are processed through secure, encrypted gateways to protect your financial information. You can choose your preferred payment method during checkout.
Yes, shopping at Kiddies Clove is completely safe and secure. We use industry-standard SSL encryption to protect all your personal and payment information. Our website is regularly updated with the latest security measures. We never store your complete credit card details on our servers. Your privacy and security are our top priorities, and we comply with all data protection regulations.
Yes, we offer cash on delivery (COD) for select locations. This allows you to pay for your order when it arrives at your doorstep. COD is available in major cities and certain towns. You can select this option during checkout if it's available for your delivery address. Please have the exact amount ready for the delivery agent to ensure smooth delivery.